Passenger news

Effortless fare control: Introducing scheduled ticket changes

Passenger’s powerful suite of customer experience scheduling tools just got better. Operators can now schedule changes to mobile ticket products in advance, opening up exciting new scenarios and reducing out-of-hours work for staff.

Faster boarding in rural, low signal areas with offline-first mobile ticket improvements

Boarding speed is critical to service punctuality. In urban centres, where 5G is increasingly everywhere, passenger loading is quick. But for rural areas, where phone signal can be a completely different experience, we’ve been working to eradicate slow-loading mobile tickets with a secure, offline-first approach.

Newbury & District goes live with new Passenger website

Following the consistently strong performance of Newbury and District’s Passenger app, the operator launches a dynamic new website and a fresh digital experience for customers.

Reflections on a conversation-packed Euro Bus Expo 2024

With three full days at Euro Bus Expo 2024, the talk of the show was undoubtedly the opportunity for franchising in the UK.

Carousel Buses rolls out app enhancements to support network expansion

Passenger delivers advanced information capabilities, enabling Carousel Buses to help its growing customer base in High Wycombe and beyond.

Move fast and fix things

Passenger is now available on G-Cloud 14 and via SAM’s National Mobilities Procurement Hub framework agreement. The pre-approved contracts will mean faster and cheaper public sector procurement, helping government to deliver on its policy priorities.

The death of social media service disruptions

With the arrival of targeted push notifications, using social media platforms such as X and Facebook to communicate service disruptions will become a thing of the past.

Passenger launches personalised travel alert app notifications

The powerful new capability is designed to keep customers informed about the changes that matter most to them, reducing operational costs significantly, as they are less likely to contact customer service teams.

How app favourites personalise the Passenger experience

Favourites launched as an initial release in 2016. Today, more than eight years of iteration combine to deliver a personalisation capability that ‘just works’ for hundreds of thousands of users every day.

Passenger to deliver app for next generation of Fastrack

A new purpose-built app will be available in November 2024 as part of Kent County Council’s next-generation, all-electric bus rapid transit network with Go-Ahead Group.

Fantastic engagement in just six months of Passenger Academy

The first six months of Passenger’s online training platform show customers are already benefitting from reduced staff training and onboarding costs across their businesses.

Highland Council committed to making public transport more accessible with myTrip

In January 2023, Highland Council launched a new in-house bus service to provide passenger and school transport services more cost-effectively than commercial contractors. Today, the council joins myTrip to continue its drive to deliver excellent service.

New Travel Portal courses available now in Passenger Academy

Scale Travel Portal out to business customers faster with new tailored video tutorials in Passenger Academy.

Passenger’s app platform drives continued success for Reading Buses Group

Following continued success with the launch of contactless and fare information in its customer digital platform, Reading Buses has extended its partnership with Passenger for a third term.

Warrington’s Own Buses; A remarkable digital transformation continues

When you think of Warrington’s bus company now — its brand new £10 million depot on Dallam Lane and its recently unveiled Volvo BZL electric buses — it’s easy to forget how much has changed under Managing Director Ben Wakerley.

Introducing myTrip departure boards for over 50 operators

Today, we’re pleased to announce that we have launched stop departure boards in our popular myTrip app so that passengers can conveniently access upcoming departures for their favourite stops.

From concert-goers to super commuters; Passenger extends partnership with Edinburgh Trams

Edinburgh Trams has extended its contract with Passenger, the UK’s leading digital transport services provider, to 2027.

Go East Anglia’s Konectbus delivers egg-citing Easter Deals with app rewards

Dubbed "Eggscape by Bus," Go East Anglia's Easter holiday campaign aims to entice travellers to explore various destinations and enjoy special perks, all by downloading and accessing rewards via the Konectbus mobile app.

Transport for Wales extends relationship with Passenger

Passenger and Transport for Wales build on their successful relationship by extending the Traws Cymru partnership to supply its digital technology for a further two years.

Pulhams Coaches launches with Passenger as Go-Ahead invests in latest digital technology

Passenger and Go-Ahead have launched a new Pulhams Coaches app in the Cotswolds as part of their effort to make travelling easier for passengers.

The most disruptive type of data

Product Manager for the Bus Open Data Service, Ben Murray, on collaboration, the distinction between what became known as simple and complex fares, and how Passenger is leading the way with visualising machine readable NeTEx data — the most disruptive type of data — in a way that the operators can understand, verify and fix if they need to.

The fares journey: from workshop to working product

The delivery of a new feature can be easy to understand in retrospect, especially once it can be touched, felt and easily understood. But bringing everyone on the journey is key to reaching the promised land. From conversations and sketches to app update, read how our new fares capability evolved.

The importance of Passenger’s ticket coverage concept to delivering new fares capability

As a relatively unknown data standard in the UK, learning how to use NeTEx and where it fits into existing product capability has been a focus for our Product and Engineering teams over the last year. Ticket coverage, or zones, is a key product concept integral to answering the question; how much will it cost?

Passenger extends partnership with Blackpool Transport to 2029 in five-year contract renewal

Bus and tram operator Blackpool Transport has renewed its contract with Passenger, the UK’s leading digital transport services provider, for five years, taking the long-running partnership to 2029.

Passenger launches online bus fare discovery based on NeTEx

For the first time, riders can find out how much their journey will cost before catching the bus. The new capability has been launched today with Brighton and Hove Buses, Metrobus in Surrey, Warrington’s Own Buses, Reading Buses, Thames Valley Buses and Nottingham City Transport. 

Unleashing knowledge: Passenger Academy – Your gateway to mastery

Today, we announce the launch of our online training platform, Passenger Academy, designed to support our operators in unlocking the full potential of our Passenger Cloud platform.

Nottinghamshire community transport operator launches new website with myTrip

Citing reliability as its customers' number one priority, Nottingham-based bus operator CT4N launches a new integrated eCommerce website for bus services on the myTrip platform.

New admin user account management tools in Passenger Cloud

As part of information security management systems, regular user access checks are vital when staff leave the business or change roles. Today, we have made good information security practices more accessible with the release of new tools in Passenger Cloud.

Breaking down the barriers to catching the bus

Getting non-users to try the bus, instead of taking their car, is an existential priority for the bus industry in a post-pandemic world. A combination of simplification, consistent messaging and technology is already being leveraged to achieve it.

The 2023 cyber attack on transport that went largely unnoticed

On 28th September 2023, a number of key transport websites went offline around Britain in a targeted cyber attack on transport infrastructure. Thanks to a combination of security and engineering techniques built into Passenger’s product platform, over 30 bus operator websites were completely unaffected.

Consistent and accurate journey cancellation information for customers

A small user interface change, driven by multiple data sources, with a huge impact on customers planning journeys by bus and operators managing their services.

2023 in review

As we approach the end of 2023, we reflect on what a busy year it’s been – not only for us at Passenger but across the industry as a whole. Join us in a look back at the most memorable moments this year.

Accessing discounts for young people made easy with in-app verifications at TrawsCymru

In-app verifications are an easy and effective way to offer targeted discounts whilst preventing fraud and protecting revenue.

Revenue yield boosted 13% with in-app verifications

Minimise revenue risk by making sure discounted mobile tickets can only be bought and used by those you decide are eligible, as demonstrated at Brighton & Hove Buses.

Cardiff Bus signs a third 3-year contract

Passenger and Cardiff Bus to continue working together to deliver top quality tech for users.

Keeping track of taps & caps with Reading Buses

As contactless capping roles out at pace across the country, we’re pleased to offer innovative customer experience solutions which help riders track how much they’re spending - and saving!

Faster access to detailed journey plan information for customers

Passenger’s latest app release helps customers better understand the details of potential journeys, building on learnings from its Department for Transport backed Safe Walking Routes research.

Maximising investment in brand differentiation

We help our customers intelligently deliver their brand refresh with high-standard, all-inclusive support - for a new era of bus travel.

Tap On, Tap Off, fare cap progress app update released

Demystifying fare cap charges and nudging customers to make more of their journeys by bus.

Multi-operator ticket acceptance on mobile enabled by combined validation approach

Passenger’s mobile ticket design benefits from a dual approach to on-bus validation, making it possible for the new Glasgow Tripper to roll out on mobile in a multi-operator scheme that includes a variety of on-bus ticket machine suppliers.

How could you put me in that position?

Balancing the complexity of actual and perceived safety for passengers.

Passenger achieves ISO 27001 information security accreditation

Underlining our long-standing commitment to data security the certification is a significant milestone in our journey.

Leveraging discount codes to promote mobile tickets for special events

Boosting participation in events like World Car Free Day and Catch the Bus Month and promoting the use of public transport, using discount codes for mobile bus tickets can be a powerful strategy.

Unlocking dwell time with shift between contactless models

How stakeholder engagement and partnership technology development can unlock the desired transition between contactless models.

NIBS buses launch Passenger QR on TransMach ticket machines

Following the launch of its own mobile ticketing QR schema in April, today Passenger announces its second successful rollout with smart ticketing specialist, TransMach, for local bus operator NIBS buses.

Behind the scenes of the £2 fare cap on mobile

For some bus operators, today marks the last day of their participation in the DfT’s ‘Get Around for £2’ scheme. For those that have stayed, Passenger has been supporting the invisible updates required on mobile to keep things moving for customers.

Coach Services goes live with Passenger QR on TransMach ticket machines

Passenger announces its first successful rollout with smart ticketing specialist, TransMach, for local bus operator Coach Services in Norfolk. 

Thames Valley blaze trail with fraud reduction through app verifications

Bracknell-based Thames Valley Buses has recently added Passenger’s verification service to its highly regarded mobile ticketing app. The results have made it an easy decision for its parent company, Reading Buses, to adopt the solution too.

Harry Styles and Bruce Springsteen drive app downloads for Edinburgh Trams

When big names play at Murrayfield Stadium the demand for Edinburgh’s tram is huge. Helping travellers access tickets before they reach crowded tram stops has been a key strategy in ensuring a safe and enjoyable experience for concert-goers.

Safe walking routes research project gets underway

Passenger announces new research project into user expectations around the safety of journey planner walking routes.

Easing the transition between contactless models

Passenger's Contactless Journeys capability goes live for Reading Buses, enabling customers to view the bus tickets they have bought from the driver and supporting plans to launch contactless Tap On, Tap Off later this year.

Edinburgh Trams ET App shortlisted for Scottish Transport Award 2023

Operator amongst the frontrunners for Excellence in Travel Information and Marketing Award, with its ‘ET’ mobile ticketing app from Passenger.

Seaside routes serving a quintessentially British beach experience

As we enter the start of the summer season, “99” services are appearing on the coastal shores of the UK, all the way from Cardiff Bay to Great Yarmouth.

Connexion’s bus tickets now available online with myTrip

Using myTrip to power its new website has opened up more ways for parents, students and regular passengers to buy their bus tickets with Yorkshire-based Connexions.

Announcing the Passenger QR schema

A modern mobile ticketing QR schema, using the latest cryptographic technologies, that can be adopted by electronic ticket machine providers to offer secure QR scanning capability for digital tickets.

Watford micromobility integration launched for Intalink

Increasing micromobility scheme awareness in Hertfordshire by cross-promoting real-time journey options to bus riders.

Cardiff Bus and TrawsCymru apps rated highly in Bus Users UK accessibility research

New research from Bus Users UK in Wales rates Cardiff Bus and TrawsCymru apps from Passenger with 99% scores overall and hails the results as 'extremely encouraging'.

Vectare investing in the highest quality digital tools with myTrip

Vectare has recently launched a new integrated eCommerce website for its local bus, DRT and school bus services on the myTrip platform.

E-bikes cross promoted to bus travellers by Plymouth Citybus

Following their launch in Plymouth this month, travellers can now see Beryl e-bike locations when planning their bus journeys with the Plymouth Citybus app and website.

Supporting myTrip operator marketing with new collateral

The latest update to our myTrip Operator Marketing Pack sees the addition of new graphics for social media, making the pack even more helpful in spreading the mobile ticketing word.

Reducing friction with in-app customer verification updates

The latest additions to Passenger’s in-app verification service, make it easier for more customers to quickly access tickets and travel by bus with their smartphone.

Micromobility integration with Beryl for Konectbus

Riders in Norwich can now see bike, e-bike and e-scooter locations when planning their bus journeys with the Konectbus app and website.

Platform mapping architecture upgrades across web, iOS and Android

As networks get larger, offer more travel options and attract more users, we’ve released some updates to ensure that riders can quickly understand the areas and routes covered when planning their journeys.

Transdev celebrates fast growing customer numbers on mobile

Transdev Go, Transdev’s mobile app from Passenger, reaches 100k Monthly Active Users for the first time with more people getting their tickets via the app over any other form of payment.

Making ticket purchase easier for new customers

Giving more information up front to the new customers that are attracted to use the bus for the first time over the coming months.

2022 in review

It has been a rollercoaster of a year in so many ways, but as 2022 comes to a close we wanted to look back at all the good stuff we’ve collaborated on and delivered hand in hand with the bus industry and our partners.

New ticketing flexibility for hybrid work patterns

We’ve been working to enhance our ticketing capabilities to support bus operators in offering ticket products for hybrid working travel patterns - to enable flexible use for the customer, whilst balancing the commercial needs of the operating companies.

Increasing women’s safety after dark with e-scooters

E-scooters have a role to play in increasing women’s safety after dark. When located near bus stops they can make the last leg of a bus journey feel safer by replacing the walk home.

£2 fare cap now available to operators on mobile apps

Passenger is pleased to announce support for operators that wish to sell £2 capped tickets on their mobile ticketing apps.

myTrip operators add former Stagecoach routes

Customers who previously used Stagecoach’s mobile ticketing app to buy their tickets are now able to do so for A2B Travel, Dews Coaches, Stephensons, Vectare and Whippet on the myTrip app.

Beryl added to Bluestar and Unilink apps and websites

Riders in Southampton can now see Beryl bike locations when planning their bus journeys with the Bluestar and Unilink apps and websites.

Xplore Dundee steps up contactless customer experience

Xplore Dundee has successfully gone live with Passenger’s Contactless Journeys capability, supporting the launch of contactless daily capping.

Mobile tickets and the DfT-backed £2 fare cap

With firmer guidance from the Department for Transport (DfT) on the Bus Fare Cap Grant (BFCG) scheme, we dig in to understand the scheme and the challenges it might create.

Increasing customer confidence for multi-operator contactless

Our latest Contactless Journeys update aims to give increased visibility to customers about the operators they have travelled with.

Should bus operators offer Buy Now, Pay Later?

In the first half of 2022 over £5.6bn was spent using Buy Now, Pay Later. We explore why is it so popular and whether bus companies should adopt the payment option.

Transport for Wales unveils new app with Passenger

Passenger and Transport for Wales have launched a new TrawsCymru app as an important part of its effort to improve access to bus travel throughout Wales.

Passenger’s myTrip multi-operator app turns two!

As myTrip celebrates its two-year anniversary, the Passenger team gathers to celebrate the fantastic journey so far.

Expenses export added to Contactless Journeys capability

Riders are now able to export their journeys and charges to a PDF, so they can easily submit expenses to their employer.

Passenger’s deep learning research with Bournemouth University

Our doctoral research work with Bournemouth University into the development of novel deep-learning methods for the prediction of arrival times in urban bus networks.

Passenger extends micromobility integration to Manchester’s Bee Network bikes

Riders in Manchester can now see bike locations when planning their bus journeys with the Go North West app and website.

Blackpool goes live with multi-modal contactless journeys portal

Blackpool Transport has successfully gone live with Passenger’s new Contactless Journeys capability across its bus and tram network.

Moving quickly to support McGill’s growth

A key partner to McGill’s, technology provider Passenger, has launched the newly acquired operation on its industry-leading Passenger Cloud customer experience platform, as it unveils the new digital offer to customers under the new McGill’s Scotland East branding.

Passenger Transport’s app rating analysis – the lesson is simple

After 3 pandemic-filled years, Passenger Transport magazine has revisited its review of UK public transport apps, following its inaugural 2019 report.

Saving 2 million tonnes of CO2 emissions

It’s Catch the Bus Month! Passenger is celebrating the vital lifeline that improves air quality, reduces congestion, brings communities together and provides access to life’s opportunities.

Helping promote active travel through micromobility

Recent technology improvements to Passenger’s bike share service infrastructure have resulted in more reliable and scalable support for micromobility schemes.

Highlighting service changes to riders in advance

With the new network changes module, Passenger offers an improved rider experience for communicating planned changes.

Welcome aboard! Connecting with our company culture

Passenger wanted to invest more into its staff onboarding experience to help show appreciation and create a connected culture.

Contactless Journeys launch for Oxford Bus Company

Show riders they've paid the best value fare based on the journeys they’ve made - all within a familiar app interface.

The platform view from AWS 2022

When AWS share ways to deliver software at scale, Passenger are listening in so you can be always confident in our tech.

Introducing Contactless Journeys on mobile

Passenger’s contactless journeys portal gives riders visibility of the benefits and value of travelling by bus and being able to pay in the easiest and most convenient way.

Coach Services launch new tech to boost public transport uptake

Coach Services partner with Passenger and launch a new myTrip website to inspire more people to use local bus services.

Changing habits for Clean Air Day

Changing collective habits is key to a more sustainable future - a fact worth remembering on Clean Air Day 2022.

Passenger launches app subscription capability

The latest addition to a portfolio of tools to address the opportunities presented by the National Bus Strategy.

What’s new: WWDC 2022

Apple has major software and hardware updates lined up for 2022 and some intriguing new tools with exciting potential for app developers.

McGill’s inspires uptake with Passenger tech

Scotland’s largest independent bus company launches stage two of its digital transformation.

Money saving, noise-making, user-friendly ways to increase ridership

Communicate the most cost-efficient ways to travel with subscription deals and promotional opportunities.

Global Accessibility Awareness Day

Head of Product Greg Hepworth explains the importance of creating a more equitable and inclusive world.

Getting onboard with Passenger

Never underestimate the importance of shared values when you plan your next career move - insights from an employee.

Google I/O 2022 – Pixel 6a, Android 13 and all the big announcements

'Innovation in the Open’ at Google’s annual developer conference and exciting possibilities for transport technology.

Walk this May 2022

In support of Living Streets and National Walking Month, Passenger staff are making their way through a 2,485-mile trek, cycle and swim.

Transport for Wales and Passenger to unify bus travel across the country

Passenger's major new partnership will deliver a new bus app and website for the TrawsCymru long-distance bus network.

Standardised systems are the key to accurate information

Working in silos is not an option: How standardised systems are key to boosting patronage on public transport.

Boost operator visibility with third-party ticketing capability

Reach more riders through third-party applications hosting ticket purchase links. 

Our brand story

Hear the story, see the inspiration, watch the video.

Unified, real-time, proactive insights for riders

Riders using contactless can view past journeys and how much they were charged every step of the way.

Passenger and Littlepay team up for a complete contactless experience

Transport operators will be able to offer their users the real time payments information that they want and need.

Refresh, rebrand, reimagine – Our new home for Passenger

Nothing compares with being together. Passenger staff work remotely or in a stunning shared workspace.

A critical priority shift – UK Highway Code changes

Amendments to The Highway Code, including the hierarchy of road-users and the 'Dutch Reach' are set to change from 29th January 2022.

A new year, a new NaPTAN!

Passenger Technology Group will start processing data from the new NaPTAN service for Stops data from the 11th January 2022.

Introducing the ‘PSIP’ – Our pledge for 2022

A look back at 2021, and introducing our 'Passenger Service Improvement Plan' - our pledge for the year ahead and beyond.

Adopting Codable

Building industry-leading apps, tools and features by creating and maintaining modular infrastructure that reduces boilerplate, improves performance and meets the demands of a rapidly growing product.

Service disruptions – Giving users the information they need

Accurate information will help make public transport the first choice. We already offer an efficient disruption management tool - but what’s next?

Supporting operators amid driver shortages with RTI

Passenger’s cancellations and real time tracking offers the most accurate journey planning solution on the market.

Empowering passengers with intelligent journey planning

By using multiple live data feeds, users can be shown when bus times are impacted by late-running or cancelled services.

Passenger extends its bike-share integration to South West’s Co Bikes

Travellers in Falmouth can now see e-bike locations when planning their journeys with the Go Cornwall app and website.

myTrip wins UK App Awards ‘Travel App of the Year’

“myTrip definitely hits the mark as a travel app, with its overall mission, holistic approach to implementation and focus on accessibility”.

Go-Ahead Group unveil new Passenger-powered websites

Delivering a joined-up customer experience across multiple technology platforms, Go-Ahead is leading the way in making public transport more appealing, convenient and reliable.

BSIPs, Enhanced Partnerships and Journey Planning

Passenger's experience helps them deliver county-wide journey planning and real-time information tools needed to meet the objectives of the NBS.

Pixel Fall Launch 2021 – Pixel 6, Pixel 6 Pro and Android 12

The Pixel Fall Launch revealed the highly anticipated Made by Google smartphones -including the new Tensor chip and Android 12.

Curating exceptional customer experience

How and why Passenger is continually investing in the customer experience to build and nurture relationships.

Happy first birthday to myTrip!

As myTrip celebrates its one-year anniversary, it’s inspiring to see the positive difference it has made - getting people moving and connecting communities.

Travel local for Car Free Day 2021

On World Car Free Day, Passenger encourages motorists to consider using shared sustainable transport options to get around.

California Streaming with Apple – September 2021

Passenger has been preparing for the new Apple releases since June this year, so your app is in great hands.

Passenger staff help with local beach clean

Passenger spent an afternoon helping remove litter from Alum Chine Beach in collaboration with BCP Council’s Leave Only Footprints campaign.

Passenger celebrates 50th myTrip operator

Safeguard Coaches becomes the 50th operator to benefit from Passenger’s affordable digital ticketing and bus tracking solution.

Passenger launch discount codes capability

Drive increased new user acquisition and revenue through discount code powered marketing campaigns and promotional activities.

Cardiff Bus rebrands ahead of 120th anniversary

Cardiff Bus celebrates its 120th anniversary next year, with the new design giving the operator a refreshed, modern look.

Carnet tickets – The future is flexible

Transport technology company reveals carnet tickets are now the best-selling for operators.

Warrington’s Own Buses enhances services with new website and app

In addition to live bus tracking, web-to-mobile eCommerce means travellers can access website purchased tickets in app.

It’s time to enter the Travel Portal

Discover a secure eCommerce system to sell and distribute to businesses, organisations, schools and beyond.

Making shared public transport the first choice

How Passenger is bringing operators together to achieve the ambitious vision set out in the National Bus Strategy.

Innovation Forum 2021 update

Passenger is more than just a product. Get the engagement you need to help make shared sustainable transport the first choice for your users.

The Way We Move – 24 hours of AVL data

Animated heatmaps showing 24-hours of AVL data tracking buses on Passenger's myTrip platform.

Verifications service – a better way to get moving

A fast, reliable, accessible way to verify users, reduce operating costs and increase customer loyalty.

Go-Ahead Group launch 17 apps with Passenger

Easy ticket purchase and real-time journey information, with live departure boards and the ability to check bus capacity.

Password perfection – Keeping users safe

How to keep ahead of changing security developments and ensure best practices in all processes.

What’s new: WWDC and Google I/O 2021

Apple and Google have major software updates releasing in 2021 and some intriguing new tools with exciting potential

Rolling out watch apps for Premium customers

The commitment to sustainability and active travel continues with watch apps now included as standard for all Premium customers.

Eco-friendly ways to complete journeys

Micro-mobility integrations help to replace more short car journeys, reduce congestion and improve air quality.

Passenger fuels a sense of adventure with staff benefits

The Passenger team share stories of adventures made possible thanks to a unique employee benefit.

An affordable website solution for smaller bus operators

Passenger, the UK’s top-rated public transport app provider is enhancing its support for the UK’s smaller bus operators with myTrip websites.

Passenger partners with Newport Bus

A new journey planning website has been launched to help bus users in Newport, Wales to travel with confidence.

Passenger fully SCA compliant ahead of upcoming deadline

At the forefront of security and e-commerce development, Passenger deliver exceptional user experiences separating them from industry competitors.

Together stronger: the strength of collective knowledge

Working with a large number of operators helps Passenger uncover inconsistencies, unpick complexities and continually innovate.

Blackpool Transport sign new 3-year contract with Passenger

Delivering transport technology solutions and innovations to bus and tram users on the Lancashire coast.

Championing Accessibility – It’s everyone’s journey …

It’s time to challenge established practices for everyone's benefit. Kickstart change and prioritise accessibility with our 3-step guide!

Passenger launch new Xplore Dundee website

Riders can now purchase tickets from the website that will instantly appear in their app to activate and use.

Ask engineers “What do you hate doing?”

Every organisation strives for excellence in its work. To get there, make sure how you create is just as considered as what you create.

A bus journey is an active travel journey

Travelling actively to and from a bus stop has physical and mental health benefits, and fewer car journeys of any length improve our environment. It’s time to embed positive travel habits.

Attract diverse talent & address the gender divide post-Covid

Women are 47% of the UK workforce, yet account for only 20% of transport sector workers. On IWD21, Passenger explain why they #ChooseToChallenge from within.

Bitesize Innovation Forums for 2021

Our new programme of online forums for learning, sharing and shaping updates to the Passenger Premium product roadmap.

Passenger announces five-year partnership with the Go-Ahead Group

UK technology company Passenger set to bring cutting edge transport technology to Go-Ahead operators. 

Drive success with multiple sales touchpoints

A successful customer journey is rarely a direct route but increasing visibility boosts sales and positive sentiment.

Supporting operators to build back better in 2021

How Passenger is ensuring operators can build back better with confidence and ease.

A day in the life of bus tracking data

In our inherently visual world, images speak louder than words. Distilling buses’ live location data into beautifully animated heatmaps.

Passenger launch Xplore Dundee mobile app

New Xplore Dundee app lets bus users plan and pay for their journeys safely and securely.

What’s in a name? Everything.

Adults and children anthropomorphise objects by giving them names - here’s what it could mean for public transport operations.

Retiring Bus Stop Checker

What was Passenger's Bus Stop Checker, what did it achieve and why was it time to take it out of service?

What we learned when Tom spent 24 hours in his attic

The importance of public transport access in building healthy, happy communities cannot be forgotten.

myTrip helps bus operators comply with BODS regulations

Technology company Passenger offers a simple and efficient way for smaller operators to comply with BODS regulations.

All York’s independent bus operators on myTrip

Bus users can track vehicles and buy tickets for all of York’s independent bus operators on one app.

2020 – A year to forget or one to remember?

2020 saw huge steps forward in digital transformation. Let's keep going and building back better for each other.

Interactive fleet list feature on Passenger websites

See all the vehicles in an operator fleet in real-time on this brand new map feature.

Passenger launch AVL service alongside TransXchange hosting for BODS

Transport technology company Passenger becomes an official agent and data supplier for the Bus Open Data Service.

Passenger join BCP Council Smart Place Consortium

Passenger are proud to be part of the new Challenge Platform, helping to find and deliver digital solutions to problems faced in the conurbation.

Yellow Buses sign a new 4-year contract with Passenger

Bournemouth bus company look forward to another four years working with the UK’s leading digital transport services provider.

Coaches and minibuses added to vehicle tracking

New coach and minibus icons will help users easily identify the vehicles they are tracking.

Reading Buses pause tickets during lockdown

Following the Government decision to lockdown England until 2 December, Reading Buses users are given the option to pause active tickets.

Cardiff Bus sign a new 3-year contract

Passenger and Cardiff Bus continue bringing cutting edge transport technology developments to users.

Pausing Cardiff Bus tickets in Welsh lockdown

Following the Welsh Government announcement of a national lockdown until 9 November, Cardiff Bus app users are given the option to freeze their tickets.

New vehicle tracking display enhancements

A new app update for Premium and myTrip customers will help users easily identify the vehicles they are tracking.

UK-wide location search for myTrip

How solving new challenges for myTrip is already having a positive impact on the data infrastructure for every customer on the Passenger platform.

Our industry, your future, myTrip

Introducing myTrip - a national app solution at an affordable price for smaller operators to add mobile ticketing and live bus tracking to their customer experience.

Improving accessibility by dropping support for IE

At Passenger, we’re constantly striving to make the most of the web as an accessible platform for delivering timely information to those that need it.

Introducing myTrip – version 1

One of our biggest objectives is to help smaller operators rebuild as quickly as possible after the events of the last few months, so we’re making myTrip public sooner rather than later.

Investing in knowledge pays the best interest

Nothing should stand in the way of people being able to understand the conversations around transport data. As digital opportunities open up - what will you learn today?

Passenger rolls out Strong Customer Authentication compliance

At the forefront of security and e-commerce development, Passenger deliver exceptional user experiences separating them from industry competitors.

Passenger’s Bus Stop Checker data quality tools now open source

As the DfT begins its journey to review and redesign NaPTAN, we’re open-sourcing our Bus Stop Checker tool to help build back greener.

What’s the biggest enabler of transport innovation today?

An R&D project in 2018 led Passenger to meeting Giuseppe Sollazzo. With NaPTAN undergoing a redesign, we caught up with him to find out more.

Let’s start using space for people rather than for cars

Conflicts engineered by the way we build our streets, how to get transport modes to function amicably together and the impact of private cars on our roads.

myTrip: Supporting safe social distancing & travel on every UK bus

New mobile app myTrip will boost customer confidence as they return to travel.

Multiple passenger counting data sources are the key to accuracy

Streams of crowdsourced information alongside passenger counting from hardware suppliers creates a qualitative picture of live occupancy.

Live vehicle occupancy information rolls out for Passenger customers

Using technology to reassure passengers about their safety and boost passenger confidence across the UK.

Advocacy is Everything – Understanding the Transdev Ethos

How buses are delivering a real and essential public service - perhaps now more than ever.

How can we start living differently?

Can we change the way cities are built and run, to remove dependence on private car ownership?

Do it, Don’t drive it!

How Beryl's bike-share schemes make active travellers out of car drivers.

Lifestyle is a commitment to a habit…

...and we need public transport to be the default habit.

Harnessing data to fight the spread of COVID-19

Passenger is working at pace with Government and industry colleagues to give users the information they need to safely plan journeys.

Creating travel choices in our cities

Cardiff Bus’ customers will be able to seamlessly travel around the city thanks to a collaboration between leading bike-share operator nextbike, Cardiff Bus and Passenger.

Mobile phones are the key to mobility

Public transport users need to feel more in control than ever when travel restrictions begin to lift.

Back to the future for the bike

Cycling plays an important part in how we travel around towns and cities - and its popularity has bloomed during the current health crisis.

Passenger provides new hosted data to BODS

To support bus operators in publishing data to BODS in time to meet upcoming regulations, Passenger has launched a new hosted service.

Shaping cities in a post-COVID 19 landscape

When COVID-19 hit, the world pushed pause. Industry, economies and the environment have all been affected, with the transport sector seeing an overnight reduction in travel.

Passenger put people first, always.

Lockdown has given us an unexpected chance to have and share conversations with some fantastic industry colleagues.

Go North East keeps moving with website launch

New websites delivered ahead of schedule as bus operators make sure their users are given the best possible tools for planning their essential travel.

The best data is simple data

Service alterations for bank holidays used to be some of the most complex changes network operators made. With UK timetables in flux, data exchange formats should be under close watch.

Passenger & Ticketer join forces to keep the country moving

Taking a look at transport through the lens of the pandemic, we work alongside operators and suppliers to get real-times data to bus users.

Keeping communities connected throughout COVID-19

How Passenger are supporting bus operators and responding to Coronavirus directives in the UK

NCT sign a new 3-year contract with Passenger

Nottingham City Transport has renewed its contract and is looking forward to another three years working with the UK’s leading digital transport services provider.

The platform that moves with you

Technology that enables staff to work remotely is now in the spotlight. Passenger Cloud is keeping bus operators all over the UK up-to-date in a fast-changing situation.

Hertfordshire County Council awards Intalink website

Passenger will lead the delivery of a new county-wide journey planning and real-time information website across more than 25 operators.

Preparing for Dark Mode

How we restructured our theming functionality to allow us to bring dark mode to Passenger apps.

In-app verification changing student bus travel

Passenger’s new verifications provide a transformational customer experience, allowing the purchase of restricted tickets entirely through an operator’s app.

DfT’s Bus Open Data Service launches with Passenger Cloud data

To help operators meet new legal requirements, Passenger have released updates to allow TransXChange data to automatically upload directly to BODS.

Passenger launch new app for Thames Valley Buses

A new app has been launched as an addition to the existing Passenger website for Berkshire operators.

Passenger launches in-app verification at Transport Ticketing 2020

Reduce operating costs and increase the engagement of loyal customers. A smart new in-app ID verification service will be unveiled by Passenger in London next week.

Experimenting with open elevation data for journey accessibility

As the DfT ramps up publicity for its new Bus Open Data Digital Service, we share our experiments with open elevation data.

Beryl bikes and bays available alongside South East Dorset bus info

Today sees the launch of Beryl bike and bay locations on websites of local bus companies: Morebus, Unibus and Yellow Buses. Yellow Buses also shows these in its app!

Working with TfN to improve disruption information

TfN’s Customer Information Innovation event was the perfect opportunity to share our plans to enhance the information available to customers when something goes wrong.

Making the most of the Black Friday sales frenzy

Black Friday signals the start of a high-stakes, retail season. This article shares ideas on how to make the most of the sales events.

Better, faster, stronger – Latest journey planner updates

A move to AWS Batch to run computing jobs for Passenger’s journey planner functionality. More resilient, scalable and less resource-intensive system - even during increased demand.

New Dark Mode for Passenger apps

Passenger reveals a new app update for all Professional and Premium customers, to help users to feel safer using their smartphones in the dark.

Building scale resilience into our m-ticketing servers

Switching our servers over to Amazon Web Service’s RDS has made Passenger’s mobile ticketing service more resilient to any potential outages.

You don’t have a brand if it’s not on your customer’s home screen

It’s more essential than ever for operators to own their future, or risk the slippery slope towards becoming a commodity.

Passenger to demo top-rated apps at Coach & Bus UK next week

The team from Passenger will be exhibiting at Coach & Bus UK from 2-3rd October at the NEC Birmingham.

Migrating smoothly from an existing mobile app provider

This article shares our approach to onboarding a new operator into the Passenger ecosystem and how all active customers, and their tickets, are transitioned smoothly.

Passenger named UK top-rated public transport app provider

Passenger Transport magazine’s exposé of UK public transport apps reveals Passenger-powered apps are amongst the best available.

Passenger launches new online eCommerce capability with Transdev

Today, Passenger announces the launch of a brand new multi-operator website for Transdev Blazefield, a web-based eCommerce solution including new mobile ticket subscriptions.

Passenger shortlisted for TRANStech Open Data award

Passenger has been shortlisted as a finalist for the Open Data Impact Award at the inaugural TRANStech Awards. The TRANStech ‘Impact Awards’ reward how the use of technology makes transport better.

East Yorkshire website gets Passenger re-launch

East Yorkshire’s new Passenger website launched, one week ahead of schedule. As well as being packed with features, the new website is already saving the EY team valuable time.

Operators and authorities embrace active travel with latest app tech

Public transport plays a massive part in active travel, as some journeys are too long a distance to replace with walking and cycling alone.

Black Friday, School Terms or Festivals? Using a fixed date ticket.

Passenger mobile app operators can now sell tickets with a fixed start and end date, opening up a whole world of possibilities for selling tickets to new audiences.

Improving infrastructure and applications to keep up with customer growth

As Passenger onboarded new operators, we had to make changes to our infrastructure and applications to support increased traffic, new features and maintain quick response times.

Why rewarding customers is important

Digital products are constantly changing, yet the art of reciprocity always remains. How rewards improve customer retention and engagement ahead of the new Rewards feature for mobile apps.

Why Passenger cares about accessibility

For inclusive transport week, Passenger asks ‘how can travel apps provide a better experience for disabled people?’

AUB win award in Los Angeles following Passenger workshop

Passenger launches Open Data portals for Go-Ahead operators

Borders Buses make tracking their buses “as easy as ordering pizza”

Passenger and Borders Buses deliver one of the key requests highlighted in the recent Transport Focus research “Making bus a better choice for young people”

Alexa Voice Assistant is the latest Passenger product to be deployed by Nottingham City Transport

The Passenger team share tips and insight on cyber security

Automated smoothing of Open Street Map data for Southern Vectis

Passenger automates Open Data publishing for bus operators

New accessibility information launches in Blackpool

Customer acquisition through destination marketing

Operators classically tailor marketing to their existing customer base rather than reaching new audiences through marketing content. Passenger has honed a strategy using 2 key areas for new customer acquisition.

3 weeks until the ALBUM conference begins – will we see you there?

Passenger Cloud, the purpose built platform for bus digital services

Destination first: driving mobile ticket sales with high-quality tourist information

Passenger launches Belfie, the new product for bus-based photography

Transdev Blazefield – On Passenger Cloud nine

Swindon’s Bus Company launch website on Passenger Cloud platform

Travel Portal launched for batch ticket distribution

Sell travel to businesses, schools and universities through an easy-to-use operator-branded online portal.

Passenger Professional m-ticketing launches for smaller bus operators

Passenger: Through the Eyes of Asher

Passenger launches two new websites for morebus and UNIBUS

Customer story – Blackpool Transport

Developing an API to Highlight Inaccuracies in UK Open Data

Increasing customer confidence in buses with vehicle tracking

Customer story – Nottingham City Transport

Voice technology is integral to the future of bus travel – here’s why

A revolution on your wrist: why Passenger is invested in the smartwatch

2018 Year in Review

In depth: Doing our bit for the (development) environment with Docker

Making Passenger: How we’ve recently upgraded our development environments

Passenger launches Ticket Gifting

Customer story – Reading Buses

Passenger Innovation Day 4 breeds new ideas at ODI Leeds

Passenger adds Google Pay to its suite of Android apps

Bus Stop Checker – an update on the beta and how the tool works

Go-Ahead Ireland Passenger launch introduces revenue protection tools and GTFS input support as standard

Introducing Bus Stop Checker – an initiative to improve open data in public transport

Passenger customers nominated for prestigious routeone technology awards

Meet with Passenger at Euro Bus Expo 2018

McGill’s Buses launch with Passenger

Customer story – redefining Borders Buses

Base’s 10th birthday celebration

Meet with Passenger at Smarter Travel Live! 2018

Employment with benefits

We’ve worked to build a company with a great atmosphere and a benefits package that reflects our core values. We audit these benefits annually to make sure we continue to put people first.

Coding tips & tricks - National Coding Week

In depth: From Java to Kotlin - the joys of new code

Improving Passenger: Introducing Kotlin for Android

New hires appointed at Passenger as growth plans continue

The ease of onboarding and customer migration with Passenger

5 things we’ve learned (so far) by doubling our engineering team

Passenger launches revenue data integration with EPM

Exceeding 99.9% uptime – Passenger’s investment in reliability

All the databases

‘Extremely’ Light Rail launch for Passenger

Small changes, big impact: Our ongoing commitment to accessibility

Open Data by default

Whether data is the “new oil” or not, it’s beyond doubt that free and unlimited access to Open Data is of great benefit for society.

Ditch the car, get off the train and try the bus! Borders Buses launch with Passenger

Checking smart card information using a mobile device

Understanding the UK Cards Association Contactless Transit models

The subtleties between different contactless payment models can be hard to grasp. We've created an infographic to help.

2017: Year in Review

“Plan, Buy, Go” mobile app launch for Transdev Blazefield

The bus operating company's multi-brand strategy sees the launch of Transdev Go, an integrated mobile app for their complete network across the North of England.

Raising the profile of the humble bus

Throughout 2017, Passenger deployments have enabled our customers to promote their businesses in new ways, at a time when shared mass transport is faced with a rapidly evolving future.

Record four week Passenger app deployment for Cardiff Bus

Double “Supplier of the Year” shortlisting

Exploring Mobility-as-a-Service with London Midland Labs rail accelerator

The team at Passenger join London Midland Labs, an accelerator programme for new technology products with a focus on the future of travel and mobility.

How accurate is real-time passenger information?

Making predictions about estimated departure times isn't easy and requires complex algorithms with multiple data sources.

Why we’re working on an app chatbot

Can a chatbot that doesn't sleep help customer service teams to resolve transport queries in real time? Based on the data we've seen from our Passenger apps, we think so.

Inter-organisational collaboration essential to solve the UK’s complex transport data challenges

Local authority budget cuts are creating new types of inter-organisational collaboration. Attendees at Landor’s Digital Transport Exchange conference agreed "we have run out of money. It's time to start thinking."

Software and transport experts working closely on driverless tech at IMCreate

Autonomous vehicles are no longer science fiction, but that doesn’t mean it’s all figured out. We supported Transport Catapult’s IMCreate to innovate new ideas to help overcome some of the challenges.

Passenger helps to shape Transport for the North’s Data Strategy

We attended the #TravelHack Innovation Day to help shape TfN's data strategy. This was a programme of engagement with industry specialists to improve public transport across the North.

6 reasons why hackathons are so important

Understanding real-time passenger information feeds: the SIRI standard

Passengers expect real-time information on their mobile phones, so we integrate the protocol known as SIRI to allow systems to exchange vehicle location and estimated time of arrivals.

Would you share your mobile location data to improve your bus service?

Passenger shortlisted for Mobile Innovation of the Year

The Digital Leaders 100 Awards honour 2017's highest achievements, celebrating teams and individuals who are blazing a trail in digital.

Passenger at ALBUM Conference 2017

What makes a successful Account Based Ticketing implementation?

Blackpool Transport launch multi-modal Passenger apps and website

PTG acquires Netescape and popular BusCMS software

A partner-led strategy that is more than just semantics

East Yorkshire Motor Services launch Passenger apps

Passenger team lends expertise (and supplies) to Department for Transport hack event

Passenger is first mobile app ticketing platform to support Britain’s new £1 coin

On April 1st 2017, we are delighted to announce that Passenger will support the new £1 coin as a free update to all our customers.

Towards virtual ‘touching out’: GPS-based network matching

Leveraging timestamped GPS location data from devices - how Dynamic Time Warping algorithm can identify the service a rider is travelling on.

Passenger plays key role in major network update communication strategy

AI-powered voice interfaces for public transport

Mobile app crowdsensing to increase revenues through advertising

Re:develop is taking a year off

Benefits of mobile ticketing in public transport

Faster boarding times, savings on cash handling, hassle-free scalability, real-time ticket usage, valuable customer feedback — mobile ticketing presents multiple advantages.

NCT adds mobile ticketing function to its app

YB Move app shortlisted for Transport Ticketing Technology of the Year

Passenger at The Midlands Intelligent Mobility Conference 2016

Amazon Echo smart home integration with Passenger launched at Euro Bus Expo 2016

Experimentation is vital: Improving apps with data-driven decisions

A sea of ones and zeroes

Boarding code integration with Init CoPILOTpc

Mobile ticket boarding codes now seamlessly integrated for INIT's COPILOTpc on-board computer, for easy driver validation.

Re:develop 2016

Passenger is Best Mobile Project Runner-Up at Wirehive 100 Awards

Passenger becomes member of Confederation of Passenger Transport UK

The Passenger team are looking forward to playing an active part in regional and national meetings, as advanced mobile technology practice continues to shape the future of transport.

Passenger at Euro Bus Expo – 1st-3rd November 2016 at NEC, Birmingham

New wearable watch apps now available to operators

Nottingham City Transport “Delighted to be launching with Passenger apps”

Using revenue forecasting to know when to introduce new products and promotions

Combining historical data with statistical models, such as Linear Regression and Holt-Winters, to help operators to identify the ideal moment to release something new.

New unlimited one-hour mobile ticket fare launched

Customer feedback: blown away

Using customer mobile devices for telematics

Yellow Buses launch Passenger Mobile Apps

Passenger shortlisted for Wirehive 100 Award

Altitude adventure

Is there a fairer ticket price capping model than Transport for London’s?

When TfL introduced fare capping it sent ripples through the public transport industry as a very complex fare system was made surprisingly simple.

Apps, big (and open) transport data, and plenty of Passenger demos at ALBUM 2016

Your journey of the future?

Studying Urban Traffic Control systems with Transport for London

Passenger team win Smarter Travel LIVE! 2016 hack challenge

Base leap day - a different perspective

Passenger at Smart Ticketing & Payments 2015, London

Passenger shortlisted for London TechCities Awards

Key development areas for Intelligent Mobility

Innovate UK award for advanced m-ticketing

Passenger have first m-ticketing app with Apple Pay in the UK