Blackpool goes live with multi-modal contactless journeys portal

Blackpool Transport has successfully gone live with Passenger’s new Contactless Journeys capability across its bus and tram network.

30th Sep 2022

Five double decker Blackpool Transport buses in a row

Blackpool Transport has successfully gone live with Passenger’s new Contactless Journeys capability across its bus and tram network on the Fylde coast. Available now within its highly rated mobile app and website from Passenger, the feature supports the launch of contactless daily capping to the operator’s ticketing range.

From Sunday 25 September 2022, Blackpool has introduced daily fare capping for its customers. This means that when they pay by contactless onboard, single fares are capped to the price of a day ticket. No matter how many journeys a customer makes in a single day.

Launching alongside the Contactless Journeys portal is a great example of how operators can deliver a customer experience that puts riders first, providing a high level of visibility on how capping is applied to a customer’s journeys – all from familiar and highly trusted touchpoints – the operator’s own app and website.

In response to the successful launch, James Clough, Business Analyst Manager at Blackpool Transport commented, “Thank you for your help launching the Contactless Journeys portal. It has been a pleasure and pain-free experience. The portal was delivered much faster than the anticipated 10–12-week period to enable BTS to roll this feature out with the launch of capping.”

Contactless Journeys illustration showing capped fares

The Contactless Journeys launch for Blackpool Transport builds upon Passenger’s industry partnership with Littlepay, announced in February 2022, and follows several deployments of the capability with Passenger customers including Brighton & Hove Bus and Oxford Bus, both part of the Go-Ahead Group.

Greg Hepworth, Director of Product & Design at Passenger commented: “Our partnership with Littlepay means operators across the country can significantly boost their customer experience when it comes to contactless payments. For too long, customers have had to jump between platforms to purchase tickets and view journey history – now, they can do it all in one place in an easy-to-navigate format.”

Passenger was recently highlighted by Passenger Transport magazine as the driving force in a massive improvement in public transport apps over the last three years.

The Blackpool Transport Contactless Journeys capability is available to use now on the BPL Transport app available from the app stores and online at https://www.blackpooltransport.com/contactless/.

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