Mobile apps

East Yorkshire pushes the customer experience with new travel alerts

Long-standing partner East Yorkshire Buses has gone live with Passenger’s push notification-based personalised travel alerts capability across its network in Hull, East Yorkshire and the North.

Norfolk operator Lynx chooses Passenger for customer personalisation strategy

Lynx Bus reboots its digital customer experience, marking Passenger's expanding presence in the Norfolk region.

Newport Bus goes live with a stress-free app migration

Over the last decade, we’ve managed many app migrations and honed the process each time. The Newport Bus app is the latest to move to Passenger, with the team at Newport already enjoying the benefits.

Over 3.2 million personalised travel alerts in first six months

With over 3.2 million highly targeted travel alert notifications sent, we look back at six months of Passenger’s personalised travel alert capability launch, and the impact it's having for customers and operators alike.

Traveline appoints Passenger for next generation digital services

Serving up five million results to customers every month, Traveline offers multi-modal journey planning that includes every bus, coach, rail, ferry and light rail route in England, Scotland and Wales.

Newport appoints Passenger to benefit from integrated platform

Today, we’re delighted to share that long-standing customer Newport Bus company has appointed Passenger to bring its online channels together and deliver an integrated app and website experience for its customers.

New integrated app for Transport for Cornwall

Bus passengers in Cornwall can plan, track and pay for discounted passes thanks to a handy new app from Passenger.

Delivering travel alert notification consistency with disruption enhancements

Since launching personalised travel alert notifications three months ago, we’ve closely monitored usage and feedback. Today, we’re excited to share the release of two enhancements designed to improve how disruptions are created and when travel alert notifications are sent.

Faster boarding in rural, low signal areas with offline-first mobile ticket improvements

Boarding speed is critical to service punctuality. In urban centres, where 5G is increasingly everywhere, passenger loading is quick. But for rural areas, where phone signal can be a completely different experience, we’ve been working to eradicate slow-loading mobile tickets with a secure, offline-first approach.

Move fast and fix things

Passenger is now available on G-Cloud 14 and via SAM’s National Mobilities Procurement Hub framework agreement. The pre-approved contracts will mean faster and cheaper public sector procurement, helping government to deliver on its policy priorities.