Customer Stories

Customer experience innovation that consistently delivers

Our customers' digital transformation stories are built on a radically different approach to delivering a better passenger experience.

Transport for Wales – Customer experience at the forefront of everything

TrawsCymru app launch marks a milestone moment in progressing the Welsh government’s mission to create a stable, easy-to-use network of bus services.

The Oxford Bus Company app from Passenger makes it simple to track and ride every bus inside the Oxford SmartZone. All from a single app.

Passenger's long-standing relationship with Transdev began in 2017 and now underpins its B2B strategy for revenue and patronage growth.

With travel patterns changing, Edinburgh Trams wanted to offer a range of new products to suit commuters with both regular and flexible working.

10 years working with one of the UK's most highly regarded public transport operators.

Passenger's long-standing relationship with Blackpool Transport began in 2016 and has been instrumental in its digital transformation.

With one of the industry's highest rated apps, our combined teams work closely to deliver day in and day out for customers.

Re-launching Xplore Dundee's customer apps and website, Passenger brought everything into one place delivering a step change in customer experience.

Gary Newby talks about his family business at the heart of the local community and how myTrip has helped Reliance adapt to a changing market.

We interview Chris Almond, Group Commercial Officer at Centrebus. Chris talks about how joining myTrip was a 'no-brainer'.

James Vallance, GM at Safeguard, a 100-year-old bus company in Surrey, talks about successfully embracing digital to attract a younger audience.

Rob Crawford, a Director at Coach Services Ltd, talks about how myTrip has made a “massive” difference to his business.

If you want to learn more, request a demo or talk to someone who can help you take the next step forwards, just drop us a line.

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