Case study

Putting the person at the heart of public transport

Passenger's long-standing relationship with Blackpool Transport began in 2016 and has been instrumental in the radical transformation of the public transport experience on the Fylde Coast since.

Delivered significant customer experience improvements across the resort’s bus and tram network year after year, culminating in the honour of Blackpool Transport being awarded UK Bus Operator of the Year at the UK Bus Awards in 2022.

Blackpool Transport App screenshots; the splash screen, the departure board screen and the contactless journeys screen

The BPL Buses & Trams app and website, powered by Passenger Cloud, enable customers to purchase tickets, track their vehicle and see their journeys using contactless Tap On, Tap Off.

Blackpool Transport Palladium buses

Making Passenger Podcast: Season 1 Episode 4

James Carney: Death of the Dolly Mixtures

Blackpool Transport's Finance & Commercial Director, James Carney, joins Tom and Matt to talk about how Blackpool is continuing to make buses the first choice by continually innovating the product.

Listen here

Journey to Net Zero Carbon

Supported by £20m from the UK Government's ZEBRA scheme, plans are in place to introduce 115 new zero emission buses over the next three to five years to Blackpool. Providing one of the cleanest, most modern bus networks in the country, the famous Rigby Road depot is also set to be transformed to accommodate the vehicles.

Zero emission Blackpool
Blackpool Transport Bus & Tram driving along a road.

Passenger has truly helped us to put the person at the heart of public transport.

James Carney

Finance Director (Former)

Blackpool Transport

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