Case study
Putting the person at the heart of public transport
Passenger's long-standing relationship with Blackpool Transport began in 2016 and has been instrumental in the radical transformation of the public transport experience on the Fylde Coast since.
Delivered significant customer experience improvements across the resort’s bus and tram network year after year, culminating in the honour of Blackpool Transport being awarded UK Bus Operator of the Year at the UK Bus Awards in 2022.
The BPL Buses & Trams app and website, powered by Passenger Cloud, enable customers to purchase tickets, track their vehicle and see their journeys using contactless Tap On, Tap Off.
Making Passenger Podcast: Season 1 Episode 4
James Carney: Death of the Dolly Mixtures
Blackpool Transport's Finance & Commercial Director, James Carney, joins Tom and Matt to talk about how Blackpool is continuing to make buses the first choice by continually innovating the product.
Journey to Net Zero Carbon
Supported by £20m from the UK Government's ZEBRA scheme, plans are in place to introduce 115 new zero emission buses over the next three to five years to Blackpool. Providing one of the cleanest, most modern bus networks in the country, the famous Rigby Road depot is also set to be transformed to accommodate the vehicles.
Zero emission BlackpoolJourney to Net Zero Carbon
Supported by £20m from the UK Government's ZEBRA scheme, plans are in place to introduce 115 new zero emission buses over the next three to five years to Blackpool. Providing one of the cleanest, most modern bus networks in the country, the famous Rigby Road depot is also set to be transformed to accommodate the vehicles.
Zero emission BlackpoolCapabilities
Blackpool Transport benefits from a range of Passenger capabilities.
Below are some of their highlights:
“Passenger has truly helped us to put the person at the heart of public transport.”
James Carney
Finance Director (Former)
Blackpool Transport
Start your journey with Passenger
If you want to learn more, request a demo or talk to someone who can help you take the next step forwards, just drop us a line.
