Case Study

Customer experience at the forefront of everything

Transport for Wales' TrawsCymru app launch marks a milestone moment in progressing the Welsh government’s mission to create a stable, easy-to-use network of bus services.

TrawsCymru is a network of medium and long-distance express bus routes designed to make travelling across Wales as easy as possible. The network runs as far north as Bangor and as far south as Cardiff, with multiple operators covering the network.

TrawsCymru app screenshots

The new TrawsCymru app and website, powered by Passenger Cloud, enable customers to purchase tickets, track their vehicle and see how much carbon savings they can make by taking the bus.

Journey to Net Zero Carbon

The Climate Emergency demands urgent action. The Welsh Government must make more progress over the next 10 years than it has in the last 30. TrawsCymru is an integral part of the public transport network in Wales, providing links between major towns and cities.

The Welsh Government white paper
A man and a woman sitting on a bus talking

We have worked closely with Passenger to completely transform our existing technology, putting customer experience at the forefront of everything.

James Price

Chief Executive

Transport for Wales

Start your journey with Passenger

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