Xplore Dundee steps up contactless customer experience

Xplore Dundee has successfully gone live with Passenger’s new Contactless Journeys capability across its bus network in the historic county of Angus. Available now within its highly rated mobile app and website from Passenger, the feature supports the launch of contactless daily capping, known as Tap On, Tap Off (TOTO), to the operator’s ticketing range.

To support the launch of TOTO contactless, Xplore Dundee has introduced a simplified fare structure for its short and long hops making catching the bus easier to understand.

Launching alongside Contactless Journeys is a great example of how operators can deliver a customer experience that puts riders first, providing a high level of visibility on how capping is applied to a customer’s journeys – all from familiar and highly trusted touchpoints – the operator’s own app and website.

In response to the successful launch, Marc Winsland, Commercial Manager at Xplore Dundee commented, “It has been great to see how quickly we can add new capabilities to our existing platform with Passenger. In around 18 months, we’ve gone from legacy web and app systems that don’t talk to each other and are challenging to update, to a joined-up customer experience system that continues to evolve at pace. It’s fantastic to be supporting our journey towards contactless Tap&Cap with Passenger’s Contactless Journeys feature, in the Xplore Dundee app and on our website. It makes it so much easier for customers to find the information they need in seconds and gives them the confidence to track their spending (and savings) securely.”

Watch Marc Winsland’s interview with Passenger

The Contactless Journeys launch for Xplore Dundee builds upon Passenger’s industry partnership with Littlepay, announced in February 2022, and follows several deployments of the capability with Passenger customers including Brighton & Hove Bus and Oxford Bus, both part of the Go-Ahead Group and most recently UK Bus Awards UK Bus Operator of the Year award-winner, Blackpool Transport.

Greg Hepworth, Director of Product & Design at Passenger commented: “Our partnership with Littlepay means operators across the country can significantly boost their customer experience when it comes to contactless payments. For too long, customers have had to jump between platforms to purchase tickets and view journey history – now, they can do it all in one place in an easy-to-navigate format.”

Passenger was recently highlighted by Passenger Transport magazine as the driving force in a massive improvement in public transport apps over the last three years.

The Xplore Dundee Contactless Journeys capability is available to use now on the Xplore Dundee app available from the app stores and online at https://www.xploredundee.com/contactless.