Since establishing Borders Buses in 2016, West Coast Motors has worked to modernise the brand and tailor its service to the needs of riders today. Passenger played a big part in this transformation, simplifying the customer experience while also opening a unique, direct line of communication between user and operator. Read More
Adopting a new m-ticketing solution can be daunting, especially when the service you provide caters to a large customer base, and to which any disruption may result in disgruntled riders and lower-than-average app reviews. That’s why Passenger is developed for expedited onboarding and supports a customer migration plan that takes both potential revenue loss and company reputation into consideration. Read More
Calculating the value of mobile ticket revenue streams to their business just became easier for operators. Passenger has collaborated with the team at EPM to automate the import of mobile ticket revenue information from Passenger Cloud into EPM’s Depot Performance System. Read More
The clue is in the name; the public is at the core of the public transport business. That’s why we’re dedicated to 99.9% availability of connectivity and above in the customer-facing software we create. Here, we take a look at some of the values we place at the centre of our ongoing development process. Read More
As we work with customers to prepare for the summer season, Passenger is pleased to announce its first outing in 'extremely' light rail, with a unique deployment for Poole Park Railway. Read More
Introducing people to your mobile app via the use of smart card functionality helps get network and ticketing information into more passenger's hands. We worked with Nottingham City Council to bring a virtual Ticket Vending Machine to their multi-operator Robin Hood app, accessible from anywhere. Read More
Throughout 2017, Passenger deployments have enabled our customers to promote their businesses in new ways, at a time when shared mass transport is faced with a rapidly evolving future. Read More
Can a chatbot that doesn't sleep help customer service teams to resolve transport queries in real time? Based on the data we've seen from our Passenger apps, we think so. Read More
Passengers expect real-time transport information on their mobile phones. At Passenger we integrate the protocol known as Service Interface for Real Time Information (SIRI) which allows systems to exchange vehicle location and estimated time of arrivals. Read More
Today we are delighted to announce that Passenger will support the new £1 coin as a free update to all our customers. Read More
