Faster access to detailed journey plan information for customers
So that customers can more quickly compare and pick the most suitable journey plan option for them, we’ve released an update to how our… Read More
Maximising investment in brand differentiation
At Passenger, we’re here to help. We believe in creating the best possible value for you and your business. We love digital solutions that… Read More
Tap On, Tap Off, fare cap progress app update released
From October 2023, we are delighted to announce that customers in the UK can now see their tap-on-tap-off fare cap information and… Read More
Multi-operator ticket acceptance on mobile enabled by combined validation approach
In a move toward greater convenience through digitisation, the Glasgow Tripper bus ticket is now available to buy from operator apps, providing commuters and… Read More
Unlocking dwell time with shift between contactless models
Back in 2016, when the contactless Model 1 offer was devised by the team at Go-Ahead, it was envisaged as a short-term solution on… Read More
Thames Valley blaze trail with fraud reduction through app verifications
In an increasingly digital world, technological advancements have revolutionised various aspects of our lives, including transportation. The advent of mobile ticketing apps has… Read More
Safe walking routes research project gets underway
Through the Transport Research and Innovation Grants (TRIG), Passenger has been awarded funding to complete a research project studying safe walking routes. The programme helps… Read More
Supporting myTrip operator marketing with new collateral
Since the app launched in 2020, we’ve been working hard to make it easy for myTrip operators to promote mobile ticketing and bus tracking… Read More
Reducing friction with in-app customer verification updates
Many customers are eligible for discounted tickets, such as students, which require ID verification before they can be used. Launched in 2020,… Read More
Platform mapping architecture upgrades across web, iOS and Android
As networks get larger, offer more options and attract increasing numbers of customers, it’s important we ensure that riders can quickly… Read More
