Contactless Journeys
Unified, real-time, proactive insights for riders
Improve the overall travel experience and empower contactless users with the ability to view past journeys and see charges every step of the way, within your existing platforms.
Show fare cap information
Increase confidence and ridership by showing a clear view of fare capping benefits. Riders have transparency of payments made and remaining travel available.
Comprehensive history
Give users the ability to view and export their contactless payments and journey history. Ideal and easy for those riders reporting travel expenses or travel time subsidies.
Unified and aligned
See all your contactless payments and travel history in the same app used for planning journeys. No need to log in anywhere else.
Proactive engagement
Deliver new experiences such as travel management notifications to keep users informed, reassured and confident about their travel plans.
“Keeping track of payments is really important to our customers, so I am thrilled that by working with Passenger they can now do that via our mobile app.”
Luke Taylor-Sales
Head of Customer Experience
Brighton & Hove
Integrations
Our partnership with Littlepay gives users transparency of the fare they've paid with their contactless card or contactless-enabled device.
Latest Contactless news
31st Oct 2023
Keeping track of taps & caps with Reading Buses
As contactless capping roles out at pace across the country, we’re pleased to offer innovative customer experience solutions which help riders track how much they’re spending - and saving!
19th Oct 2023
Tap On, Tap Off, fare cap progress app update released
Demystifying fare cap charges and nudging customers to make more of their journeys by bus.
20th Sep 2023
Unlocking dwell time with shift between contactless models
How stakeholder engagement and partnership technology development can unlock the desired transition between contactless models.
MORE FEATURES TO EXPLORE
Check out what else our customer experience platform can do for your riders
Start your journey with Passenger
If you want to learn more, request a demo or talk to someone who can help you take the next step forwards, just drop us a line.
