Introducing Contactless Journeys on mobile

In June of 2022, Brighton & Hove buses and Metrobus became the first operators to provide a contactless payment history as a part of its ticketing and travel information app developed by transport technology company, Passenger. 

The contactless journeys portal shows riders they pay the best value fare based on the journeys they’ve taken – and all within its familiar app interface – highlighting the money saved. 

Brighton & Hove first began working with Passenger in 2019 and has since seen their app store rating increase to an average of 4.5 stars. They are thrilled to be one of the first operators to integrate Littlepay’s contactless information into their Passenger app and launch the new capability.

Luke Taylor-Sales, Head of Customer Experience for Brighton & Hove buses said “Over 20% of our passenger journeys are now made using payment cards on boarding. Furthermore, our recently launched flexible price capping has been a real hit, with over 70% of contactless users now choosing to tap on and tap off instead of asking drivers for their ticket. 

Having the ability to keep track of your payments is really important to our customers, so I am thrilled that by working with Passenger they can now do that via our mobile app. It’s a really simple and straightforward tool showing journey details, the fare, and any adjustments made if a price cap has been reached”.

The contactless journeys portal is a great example of how operators can deliver a customer experience that puts riders first and a clear demonstration of the practical benefits of contactless. Handling the most common fare types and fare states, the contactless solution makes life easier by reducing queue times, proactively giving best value fares and providing a secure alternative to cash. 

Passenger, who spoke at this year’s Transport Ticketing Global event on Enhancing the Contactless Customer Experience, is committed to spreading the benefits of this technology by supporting the expansion of contactless portal technology to operators across the country.

To book a demo of Passenger’s Contactless Journeys portal or full customer experience platform, please contact [email protected]