Communicate with riders

Share information about planned or unplanned changes to networks, stops or lines as riders plan journeys via apps and websites. Managed via an intuitive, central system to create and process disruptions and cancellations as they happen, and have changes reflected in real time.

Plan and react

Network, line and stop alerts are easily added, removed, amended and managed by operator staff. Includes options to set up recurring, one-off future and one-off current events.

Communicate and share

Update your customers with service updates across the apps and websites. Use social media integration to amplify your messages for greater reach. 

Quickly respond

Easily cancel individual or large sets of journeys that are then immediately reflected in real time on journey planners and across departure boards.

The 0858 Service 1a has been cancelled in Passenger Cloud and is showing on an app departure board with the scheduled time struck out, coloured red and displaying with the word ‘Cancelled’

Show journey cancellations

Provide accurate and consistent journey cancellation information to customers. Cancel the journey in Passenger Cloud, or automatically from external data sources.

Final batch of Nottingham City Transport's Bio-Gas buses are launched on their orange line service.

The ability to cancel blocks of stops is incredible. It's now so easy to cancel journeys, we are using it for all our short term disruptions which we didn't feel we were able to do before.

Anthony Carver-Smith

Head of Marketing & Projects

Nottingham City Transport

Start your journey with Passenger

If you want to learn more, request a demo or talk to someone who can help you take the next step forwards, just drop us a line.