Discovering Fares
Help riders find out how much their journey will cost before catching the bus
Manage and preview your fares data before publishing, then make information about what ticket products can be purchased on the bus and as mobile tickets available to customers.
Plan a journey and discover the fare options
Attract regular customers and non-users alike, as riders can find out how much their journey will cost and select the correct ticket from the app, and on the web, before catching the bus.
On-bus fares and mobile tickets
Making information about tickets that can be purchased on the bus and as mobile tickets available to customers. With mobile tickets available for purchase in app, riders can get travelling instantly.
Tools to preview and publish
With tools available in Passenger Cloud for operators to import and preview fares data in NeTEx format, you can ensure that information is accurate before publishing. The tools support operators to be BODS compliant, by bringing the data to life.
In February 2024, the Bus Centre of Excellence hosted a webinar showcasing Passenger’s new fares capability. Featuring the KPMG team working on the Bus Open Data Service, Warrington’s Own Buses, and Passenger, you can watch the webinar recording below.
A third of people seek information about bus fares before starting their journey, according to research by Transport Focus. Passenger’s fares capability directly addresses this demand by providing customers with details on tickets purchasable onboard from the driver or via mobile tickets accessible through smartphones. Mobile ticketing, known for its convenience, allows instant ticket acquisition for immediate travel.
“This feature emphasises our commitment to enhance our customers’ journeys. We think it will get more people travelling by bus. After years of streamlining our data accessibility, it's good to see our efforts pay off, especially for prospective customers.”
Kanwar Brar
Chief Digital and Information Officer
Go-Ahead Group
Latest Fares news
22nd Mar 2024
The most disruptive type of data
Product Manager for the Bus Open Data Service, Ben Murray, on collaboration, the distinction between what became known as simple and complex fares, and how Passenger is leading the way with visualising machine readable NeTEx data — the most disruptive type of data — in a way that the operators can understand, verify and fix if they need to.
20th Mar 2024
The fares journey: from workshop to working product
The delivery of a new feature can be easy to understand in retrospect, especially once it can be touched, felt and easily understood. But bringing everyone on the journey is key to reaching the promised land. From conversations and sketches to app update, read how our new fares capability evolved.
16th Feb 2024
The importance of Passenger’s ticket coverage concept to delivering new fares capability
As a relatively unknown data standard in the UK, learning how to use NeTEx and where it fits into existing product capability has been a focus for our Product and Engineering teams over the last year. Ticket coverage, or zones, is a key product concept integral to answering the question; how much will it cost?
MORE FEATURES TO EXPLORE
Check out what else our customer experience platform can do for your riders
Start your journey with Passenger
If you want to learn more, request a demo or talk to someone who can help you take the next step forwards, just drop us a line.
