Case Study
Customer experience at the forefront of everything
Transport for Wales' TrawsCymru app launch marks a milestone moment in progressing the Welsh government’s mission to create a stable, easy-to-use network of bus services.
TrawsCymru is a network of medium and long-distance express bus routes designed to make travelling across Wales as easy as possible. The network runs as far north as Bangor and as far south as Cardiff, with multiple operators covering the network.
The new TrawsCymru app and website, powered by Passenger Cloud, enable customers to purchase tickets, track their vehicle and see how much carbon savings they can make by taking the bus.
Journey to Net Zero Carbon
The Climate Emergency demands urgent action. The Welsh Government must make more progress over the next 10 years than it has in the last 30. TrawsCymru is an integral part of the public transport network in Wales, providing links between major towns and cities.
The Welsh Government white paperJourney to Net Zero Carbon
The Climate Emergency demands urgent action. The Welsh Government must make more progress over the next 10 years than it has in the last 30. TrawsCymru is an integral part of the public transport network in Wales, providing links between major towns and cities.
The Welsh Government white paperCapabilities
TrawsCymru benefits from a range of Passenger capabilities.
Below are some of their highlights:
“We have worked closely with Passenger to completely transform our existing technology, putting customer experience at the forefront of everything.”
James Price
Chief Executive
Transport for Wales
Start your journey with Passenger
If you want to learn more, request a demo or talk to someone who can help you take the next step forwards, just drop us a line.
