Customer Engagement
A roadmap shaped collaboratively with industry
Engagement that helps customers to get the most out of working with Passenger, and empowers us to deliver insightful solutions.
Passenger Live!
Designed to exchange ideas and share knowledge with industry colleagues from across the UK, we carefully curate events to inspire the future of passenger experience innovation.
Passenger Live!
Designed to exchange ideas and share knowledge with industry colleagues from across the UK, we carefully curate events to inspire the future of passenger experience innovation.
“My first Passenger Live experience is really enjoyable. I wasn’t sure what to expect, but actually this is a really nice environment to network with people, to meet other people from industry, to hear other ways of thinking.”
Jason Beverley, Customer Experience Manager at Go South West
Research & Development
Pushing the art of the possible
Research and technology pilot programmes that enable future product iterations.
Passenger's R&D - Coming Soon
Product Updates
Sharing the journey
Regular updates provide every stakeholder visibility of the product roadmap. Through the research and development of new ideas, right through to capability roll out for customers.
Product Update: Behind the scenes
Customer Success
With you every step of the way
From onboarding to supporting your growth every day, our Customer Success team are with you. Helping you to get the best out of our products and maximising your opportunities.
Committed to Your Success
Latest Product News
9th Dec 2024
Faster boarding in rural, low signal areas with offline-first mobile ticket improvements
Boarding speed is critical to service punctuality. In urban centres, where 5G is increasingly everywhere, passenger loading is quick. But for rural areas, where phone signal can be a completely different experience, we’ve been working to eradicate slow-loading mobile tickets with a secure, offline-first approach.
11th Nov 2024
The death of social media service disruptions
With the arrival of targeted push notifications, using social media platforms such as X and Facebook to communicate service disruptions will become a thing of the past.
21st Oct 2024
Passenger launches personalised travel alert app notifications
The powerful new capability is designed to keep customers informed about the changes that matter most to them, reducing operational costs significantly, as they are less likely to contact customer service teams.
Start your journey with Passenger
If you want to learn more, request a demo or talk to someone who can help you take the next step forwards, just drop us a line.
