Enabling real time customer service

Have you ever wondered how Passenger has consistently delivered the highest standard of app experience for almost a decade?! Now’s your chance to find out.

This webinar reveals the powerful tools behind the UK’s best bus apps. We show you how Passenger enables consistent customer service delivery through its Passenger Cloud system. It enables operators and PT authorities to manage apps and websites to the high standards our combined 2 million monthly active users expect.

We’ll walk you through the tools available to customer service agents enabling them to provide real-time support to the travelling public. Often transforming moments of frustration into ones of delight. From instant complimentary mobile tickets and resolving issues with contactless TOTO to proactive, real-time network disruption updates.

Join us for the second in a series of lunchtime webinars, to learn how readily available digital technology can reduce stress for everyone involved. See for yourself how smart tools enable quick responses — driving increased engagement and patronage growth.