product

Introducing Favourites for myTrip app

Riders using the myTrip app can now enjoy an easier way to access their favourite stops and departure boards.

Over 3.2 million personalised travel alerts in first six months

With over 3.2 million highly targeted travel alert notifications sent, we look back at six months of Passenger’s personalised travel alert capability launch, and the impact it's having for customers and operators alike.

Delivering travel alert notification consistency with disruption enhancements

Since launching personalised travel alert notifications three months ago, we’ve closely monitored usage and feedback. Today, we’re excited to share the release of two enhancements designed to improve how disruptions are created and when travel alert notifications are sent.

Faster boarding in rural, low signal areas with offline-first mobile ticket improvements

Boarding speed is critical to service punctuality. In urban centres, where 5G is increasingly everywhere, passenger loading is quick. But for rural areas, where phone signal can be a completely different experience, we’ve been working to eradicate slow-loading mobile tickets with a secure, offline-first approach.

The death of social media service disruptions

With the arrival of targeted push notifications, using social media platforms such as X and Facebook to communicate service disruptions will become a thing of the past.

Passenger launches personalised travel alert app notifications

The powerful new capability is designed to keep customers informed about the changes that matter most to them, reducing operational costs significantly, as they are less likely to contact customer service teams.

How app favourites personalise the Passenger experience

Favourites launched as an initial release in 2016. Today, more than eight years of iteration combine to deliver a personalisation capability that ‘just works’ for hundreds of thousands of users every day.

Go East Anglia’s Konectbus delivers egg-citing Easter Deals with app rewards

Dubbed "Eggscape by Bus," Go East Anglia's Easter holiday campaign aims to entice travellers to explore various destinations and enjoy special perks, all by downloading and accessing rewards via the Konectbus mobile app.

The most disruptive type of data

Product Manager for the Bus Open Data Service, Ben Murray, on collaboration, the distinction between what became known as simple and complex fares, and how Passenger is leading the way with visualising machine readable NeTEx data — the most disruptive type of data — in a way that the operators can understand, verify and fix if they need to.

The fares journey: from workshop to working product

The delivery of a new feature can be easy to understand in retrospect, especially once it can be touched, felt and easily understood. But bringing everyone on the journey is key to reaching the promised land. From conversations and sketches to app update, read how our new fares capability evolved.