product

Faster boarding in rural, low signal areas with offline-first mobile ticket improvements

Boarding speed is critical to service punctuality. In urban centres, where 5G is increasingly everywhere, passenger loading is quick. But for rural areas, where phone signal can be a completely different experience, we’ve been working to eradicate slow-loading mobile tickets with a secure, offline-first approach.

The death of social media service disruptions

With the arrival of targeted push notifications, using social media platforms such as X and Facebook to communicate service disruptions will become a thing of the past.

Passenger launches personalised travel alert app notifications

The powerful new capability is designed to keep customers informed about the changes that matter most to them, reducing operational costs significantly, as they are less likely to contact customer service teams.

How app favourites personalise the Passenger experience

Favourites launched as an initial release in 2016. Today, more than eight years of iteration combine to deliver a personalisation capability that ‘just works’ for hundreds of thousands of users every day.

Go East Anglia’s Konectbus delivers egg-citing Easter Deals with app rewards

Dubbed "Eggscape by Bus," Go East Anglia's Easter holiday campaign aims to entice travellers to explore various destinations and enjoy special perks, all by downloading and accessing rewards via the Konectbus mobile app.

The most disruptive type of data

Product Manager for the Bus Open Data Service, Ben Murray, on collaboration, the distinction between what became known as simple and complex fares, and how Passenger is leading the way with visualising machine readable NeTEx data — the most disruptive type of data — in a way that the operators can understand, verify and fix if they need to.

The fares journey: from workshop to working product

The delivery of a new feature can be easy to understand in retrospect, especially once it can be touched, felt and easily understood. But bringing everyone on the journey is key to reaching the promised land. From conversations and sketches to app update, read how our new fares capability evolved.

The importance of Passenger’s ticket coverage concept to delivering new fares capability

As a relatively unknown data standard in the UK, learning how to use NeTEx and where it fits into existing product capability has been a focus for our Product and Engineering teams over the last year. Ticket coverage, or zones, is a key product concept integral to answering the question; how much will it cost?

Passenger launches online bus fare discovery based on NeTEx

For the first time, riders can find out how much their journey will cost before catching the bus. The new capability has been launched today with Brighton and Hove Buses, Metrobus in Surrey, Warrington’s Own Buses, Reading Buses, Thames Valley Buses and Nottingham City Transport. 

New admin user account management tools in Passenger Cloud

As part of information security management systems, regular user access checks are vital when staff leave the business or change roles. Today, we have made good information security practices more accessible with the release of new tools in Passenger Cloud.