Customer Engagement
A roadmap shaped collaboratively with industry
Engagement that helps customers to get the most out of working with Passenger, and empowers us to deliver insightful solutions.
Passenger Live!
Designed to exchange ideas and share knowledge with industry colleagues from across the UK, we carefully curate events to inspire the future of passenger experience innovation.
Passenger Live!
Designed to exchange ideas and share knowledge with industry colleagues from across the UK, we carefully curate events to inspire the future of passenger experience innovation.
“My first Passenger Live experience is really enjoyable. I wasn’t sure what to expect, but actually this is a really nice environment to network with people, to meet other people from industry, to hear other ways of thinking.”
Jason Beverley, Customer Experience Manager at Go South West
Research & Development
Pushing the art of the possible
Research and technology pilot programmes that enable future product iterations.
Passenger's R&D - Coming Soon
Product Updates
Sharing the journey
Regular updates provide every stakeholder visibility of the product roadmap. Through the research and development of new ideas, right through to capability roll out for customers.
Product Update: Behind the scenes
Customer Success
With you every step of the way
From onboarding to supporting your growth every day, our Customer Success team are with you. Helping you to get the best out of our products and maximising your opportunities.
Committed to Your Success
Latest Product News
30th May 2025
Introducing Favourites for myTrip app
Riders using the myTrip app can now enjoy an easier way to access their favourite stops and departure boards.
28th Apr 2025
Over 3.2 million personalised travel alerts in first six months
With over 3.2 million highly targeted travel alert notifications sent, we look back at six months of Passenger’s personalised travel alert capability launch, and the impact it's having for customers and operators alike.
9th Jan 2025
Delivering travel alert notification consistency with disruption enhancements
Since launching personalised travel alert notifications three months ago, we’ve closely monitored usage and feedback. Today, we’re excited to share the release of two enhancements designed to improve how disruptions are created and when travel alert notifications are sent.
Start your journey with Passenger
If you want to learn more, request a demo or talk to someone who can help you take the next step forwards, just drop us a line.