Customer Engagement
A roadmap shaped collaboratively with industry
Engagement that helps customers to get the most out of working with Passenger, and empowers us to deliver insightful solutions.
Passenger Live!
Designed to exchange ideas and share knowledge with industry colleagues from across the UK, we carefully curate events to inspire the future of passenger experience innovation.
Passenger Live!
Designed to exchange ideas and share knowledge with industry colleagues from across the UK, we carefully curate events to inspire the future of passenger experience innovation.
“My first Passenger Live experience is really enjoyable. I wasn’t sure what to expect, but actually this is a really nice environment to network with people, to meet other people from industry, to hear other ways of thinking.”
Jason Beverley, Customer Experience Manager at Go South West
Research & Development
Pushing the art of the possible
Research and technology pilot programmes that enable future product iterations.
Passenger's R&D - Coming Soon
Product Updates
Sharing the journey
Regular updates provide every stakeholder visibility of the product roadmap. Through the research and development of new ideas, right through to capability roll out for customers.
Product Update: Behind the scenes
Customer Success
With you every step of the way
From onboarding to supporting your growth every day, our Customer Success team are with you. Helping you to get the best out of our products and maximising your opportunities.
Committed to Your Success
Latest Product News
8th Aug 2024
How app favourites personalise the Passenger experience
Favourites launched as an initial release in 2016. Today, more than eight years of iteration combine to deliver a personalisation capability that ‘just works’ for hundreds of thousands of users every day.
28th Mar 2024
Go East Anglia’s Konectbus delivers egg-citing Easter Deals with app rewards
Dubbed "Eggscape by Bus," Go East Anglia's Easter holiday campaign aims to entice travellers to explore various destinations and enjoy special perks, all by downloading and accessing rewards via the Konectbus mobile app.
22nd Mar 2024
The most disruptive type of data
Product Manager for the Bus Open Data Service, Ben Murray, on collaboration, the distinction between what became known as simple and complex fares, and how Passenger is leading the way with visualising machine readable NeTEx data — the most disruptive type of data — in a way that the operators can understand, verify and fix if they need to.
Start your journey with Passenger
If you want to learn more, request a demo or talk to someone who can help you take the next step forwards, just drop us a line.
