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Case study

Improving every journey
for Go-Ahead Group

Passenger re-launched Go-Ahead’s customer-facing apps and websites, delivering significant customer experience improvements overnight.

Go-Ahead is one of the UK’s leading public transport companies, employing around 30,000 people across its businesses. Founded almost three decades ago, Go-Ahead has transformed from a small bus operator in north east England to a leading provider of passenger transport. Over 1.2 billion passenger journeys are typically undertaken on its rail and bus services every year.

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